The short version
You pay nothing until the parcel is in your hands, so the easiest way to change your mind is simply to refuse delivery at the door. That costs you nothing.
Damaged, wrong or faulty items
If your order arrives damaged, sealed incorrectly, or is not the product you ordered, contact us within 7 days of delivery with your order number and a photo of the item and its packaging. We will replace it or refund you in full, including any return collection.
Opened products
For hygiene and safety reasons we cannot accept returns of skincare that has been opened or used, unless the product is faulty or was damaged in transit. This is standard practice for cosmetics and it protects every customer we ship to.
Unopened products
If the product is still sealed and unused, contact us within 7 days of delivery and we will arrange collection. Once we receive it and confirm the seal is intact, we will refund the amount you paid.
How refunds are paid
Because orders are paid in cash on delivery, refunds are issued by bank transfer to an account in the name of the person who placed the order. Refunds are normally processed within 7 to 14 working days of us receiving the returned item.
A note on skin reactions
Skin is individual. We recommend patch testing on your inner arm before first use, especially if your skin reacts easily. If you experience irritation, stop using the product and speak to a pharmacist or doctor. Contact us as well so we can look into it.
How to reach us
Email atifkhattak434@gmail.com with your order number and we will reply as quickly as we can.